Returns & Exchanges
Change-of-mind exchanges
We do not offer refunds for change of mind. Eligible items may be exchanged once within 14 days of purchase. Items must be unworn, with their original packaging and tags intact. Customers are responsible for exchange shipping costs.
How to request an exchange
- Email thejeje.sg@gmail.com with your name, order number and the item you would like to exchange before sending it back.
- Send your item to:
176 Orchard Rd, #01-26A
The Centrepoint, Singapore 238843.
We are not responsible for items lost when sent by regular mail.
The JeJe Korea reserves the right to decline exchanges that do not meet these conditions.
Items not eligible for exchange
Permanent jewellery, personalised jewellery, earrings, piercing jewellery, home goods, sale items and bespoke jewellery are not eligible for exchange.
What if my product is damaged?
Don’t worry, we’ve got you! If you’ve received a damaged or incorrect item, send us an email at thejeje.sg@gmail.com with a clear photo of the defect or the wrong item you received, along with your name and order number.
Warranty:
- 14 Days
This warranty does not cover lost items, or scratches that come with normal wear and tear (e.g bent ring from careless use or broken chain).
Repair charges outside of the warranty period or the above will be borne by the customer.
Important details
Original shipping fees are not refunded for change-of-mind exchanges. For orders outside Singapore, customers are responsible for any applicable duties and taxes.
Need help? Email thejeje.sg@gmail.com.
